• Users shocked, shocked by Airtel’s SMS; The company explained later

    The technical problem occurred only in some parts of the country. The company said the crash was due to a system error and that only a few Airtel customers within the Delhi circle received such messages.

    On Friday, some Airtel users received an SMS informing them that they were discontinuing their outgoing calls. Panicked users contacted the company but they shook hands. The messages asked users to recharge their Airtel accounts to continue their services. However, the company has now given an explanation that the messages were sent due to a technical error and users should not pay attention to it. Airtel has apologized for the inconvenience caused by the crash.

    The technical problem occurred only in some parts of the country. The company said the crash was due to a system error and that only a few Airtel customers within the Delhi circle received such messages. It quickly went viral across social media accounts. The original message received by customers was: ‘Your outgoing services have been terminated. To continue, dial * 121 * 51 #. ‘ This message was enough to confuse anyone with a plan. Some of the users complained about this problem on Twitter.


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    Airtel has been actively focusing on its prepaid plans recently. In the meantime, such an error occurred. The company issued an apology after the incident went viral on social media. The company had recently announced the discontinuation of the Rs 49 entry-level prepaid recharge plan.

    The company’s prepaid packs now start with a Rs 79 smart recharge. With double the data, customers can use up to four times more outgoing minutes. Airtel says this is a big change for the company in offering better connectivity solutions.

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